SQA is the awarding body in Scotland for SVQs in Business Administration
Administration SVQs are primarily directed at staff working in administration across all occupations and sectors of employment though there is also a strong element of Customer Services within this qualification.
SVQ level 2 qualification (Modern Apprenticeship level 2)
Intended for individuals whose role involves carrying out a broad range of administrative activities, requiring a limited amount of supervision and working with some autonomy. The individual will be working as part of a team ensuring the provision of information and resources to others. The individual's work situation will provide the opportunity to be involved in a range of administration activities. For example: communicating verbally and in writing with colleagues, customers and clients, using IT to process and present information, dealing with visitors, providing effective customer service, and dealing with financial information. To achieve the full award, candidates must complete eight units, including five mandatory units and three optional units.
This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.
SVQ level 3 qualification (Modern Apprenticeship level 3)
Intended for individuals whose role involves carrying out administrative duties with a considerable amount of responsibility and autonomy. The individual will be contributing to the development and implementation of administrative services within the organisation, and have a substantial amount of administrative experience. Their administrative duties will include: contributing to coordinating administrative services, using IT to research, process and present information, developing effective services for customers, and dealing with financial information. To achieve the full award, candidates must complete nine units, including five mandatory units and four optional units.
This qualification is very flexible in its structure enabling the organisation and individual to choose the optional units which best suit their work situation and job role.
Like all VQs this qualification is competence based. This means that it is linked to the candidate's ability to competently perform a range of tasks connected with their work. Candidates plan a programme of development and assessment with their assessor and compile a portfolio of evidence to prove that they are competent and knowledgeable in their work role